Frequently Asked Questions

Smart Printing Solutions Ltd. serves the entire country of Bangladesh. We operate 9 branches — in Dhaka (HQ), Chattagram, Gazipur, Savar, Cumilla, Bogura, Jashore, Rangpur, and Rajshahi — ensuring that businesses in every major city and district have local access to our products, demonstration facilities, and certified service engineers.

Smart Printing Solutions Ltd. is the authorised partner in Bangladesh for 11 world-leading brands: Ricoh, HP, Zebra Technologies, Canon, Honeywell, Duplo, AGFA, Cron, Scodix, Roland DG, TSC.

You can request a quote online via our Request a Quote form, by calling 16745 or 01730701919, or by emailing info@spslbd.com. Our quotes are free, detailed, and no-obligation.

All products carry the full manufacturer warranty. MFPs typically have 1 year parts and labour; Zebra and Honeywell printers typically 1 year; HP varies by product. Extended warranty options are available. Warranty covers manufacturing defects, not consumables or misuse.

Yes. Professional installation and commissioning is included as standard with all Smart Printing Solutions Ltd. equipment purchases. Our certified engineers install, configure network settings, set up scan-to-email, calibrate media, provide operator training, and test all functions before sign-off.

Yes. We provide phone support, on-site service visits, Annual Maintenance Contracts (AMC), Managed Print Services (MPS), and genuine spare parts supply through all 9 branches.

MPS is a comprehensive service model in which Smart Printing Solutions Ltd. takes over the complete management of your organisation's printing infrastructure — devices, maintenance, consumables, and support — for a predictable monthly fee. It typically reduces total print costs by 20–30%.

Visit our Branch Locations page for a map and full directory, call 16745 for directions, or send your location via WhatsApp and we will respond with your nearest branch's contact details.

Smart Printing Solutions Ltd. can facilitate instalment purchase arrangements, lease-to-own agreements, and MPS contracts that spread equipment and service costs into a monthly fee. Contact our sales team to discuss options.

In-stock items at Dhaka HQ are typically available within 1–3 business days. Items requiring import or special order take 2–6 weeks. Installation is scheduled within 1–2 business days of equipment arrival.

Yes. As authorised partners, we have access to manufacturer-certified spare parts — not generic or counterfeit alternatives. Contact your nearest branch with your equipment model and part needed.

Standard payment terms for new customers are payment before delivery. For established accounts or MPS/AMC contracts, credit terms may be negotiated subject to Smart Printing Solutions Ltd.'s standard credit assessment.

Yes. Smart Printing Solutions Ltd. is a Bangladeshi company and all our staff speak Bengali. Our customer service, technical support, and sales teams operate primarily in Bengali, with English capability for international clients.

First, contact your branch engineer or manager. If unresolved, call Smart Printing Solutions Ltd. Dhaka HQ on 01730701919 and ask for the Customer Service Manager. You can also email info@spslbd.com with the subject 'Support Escalation — [Your Company Name].' We aim to resolve escalated issues within 2 business days.