Training & Certification Services
Equip Your Team to Get the Most from Their Technology — On-Site, Remote, or Hybrid
4 Audience Types
End-User to Production Ops
3 Formats
On-Site, Remote, Hybrid
Manufacturer Certs
Ricoh, HP, Zebra
Hands-On
Live Device Training
Technology is Only as Good as the People Using It
The most advanced printing system in the world delivers no value if the people operating it lack the knowledge to use it effectively. Untrained users make mistakes — using the wrong paper settings, printing unnecessary colour pages, mishandling the document feeder, ignoring maintenance indicators — all of which drive up costs and drive down device reliability.
Training is not an afterthought in our service model: it is an integrated component of every significant product deployment. And for organisations that want to go further — building manufacturer-certified expertise within their own teams — we facilitate certification programmes from Ricoh, HP, and Zebra.
Smart Printing Solutions Training Programme
End-User Training
For: All employees who use a printer, MFP, or scanner
- Basic printing operations: selecting the right device, paper size, colour vs. mono
- How to use the MFP touchscreen panel effectively
- Copying and scanning: document feeder, glass platen, scan destinations
- Secure print release: sending a job, authenticating at the device, collecting output
- Replacing paper and clearing paper jams safely
- Print management software: logging in, checking quota usage
Duration: 1–2 hours per group (up to 20 users)
Format: On-site, classroom-style with live demonstration
Department Administrator Training
For: Office managers, department heads, team leaders
- Running department-level print usage reports
- Managing user access: adding and removing users from device access groups
- Setting and adjusting departmental print policies
- Monitoring and replenishing paper and toner at the department level
- Escalating technical issues
- Department admin portal walkthrough
Duration: 2–3 hours per session
Format: On-site or remote (video call with screen share)
IT Administrator Training
For: IT managers, system administrators, helpdesk staff
- Print server management and print queue administration
- Device driver deployment: GPO-based, SCCM, manual — Windows and macOS
- Network configuration: IP addressing, DNS, DHCP for print devices
- Print management software administration
- User synchronisation management: AD/LDAP sync configuration
- Fleet monitoring and firmware update procedures
- First-level troubleshooting and escalation procedures
Duration: 4–8 hours (full day), split across sessions as required
Format: On-site hands-on or remote sessions via video call
Device Operator Training (Production)
For: Operators of production presses, wide-format printers, and label printers
- Daily startup and shutdown procedures
- Media loading and management: paper trays, roll media, label rolls
- Colour management and calibration procedures
- Job submission and RIP workflow operation
- Inline finishing equipment operation
- Print quality assessment and correction
- Preventive maintenance tasks and safety procedures
Duration: 4–16 hours depending on device type and experience
Format: Exclusively on-site, hands-on training on the actual device
Flexible Training Delivery Formats
On-Site Training
Our trainer travels to your location and delivers training on the actual devices installed in your environment. This is the most effective format for hands-on operational training and is the standard for production device operator training.
Remote Training (Video Call)
For software-focused training, remote delivery via Microsoft Teams or Zoom is highly effective and eliminates travel time. Ideal for multi-site organisations where the same training is needed across geographically dispersed offices.
Hybrid Training
A combination of on-site and remote delivery — for example, hands-on device familiarisation delivered on-site with follow-up software administration training delivered remotely.
Manufacturer Certification Programmes
Ricoh Certification
Ricoh Certified Service Technician (Office) and Ricoh Certified Service Technician (Production). Combined classroom and practical assessment. Valid for 2 years.
HP Certification
HP Accredited Systems Engineer (Printing & Imaging). Online self-study modules plus optional practical assessment.
Zebra Certification
Zebra Certified Administrator and Zebra Certified Technician. Online and classroom options available through Zebra's Learning Management System.
What Your Team Gains from Training
Increased Productivity
Users who know how to use their devices effectively print faster, scan more efficiently, and waste less time troubleshooting avoidable problems.
Reduced Support Calls
Well-trained users generate significantly fewer IT helpdesk calls about printing issues — freeing IT resources for strategic work.
Lower Print Costs
Users trained in cost-conscious printing behaviour — using duplex, choosing mono when colour is unnecessary — directly reduce an organisation's print spend.
Longer Device Life
Operators who know how to handle media correctly, clean devices properly, and recognise early warning signs prevent avoidable damage.
Formal Certification
Technical staff who complete manufacturer certification programmes hold formally recognised credentials that validate their expertise.
Browse Our Training Courses
View our full current training schedule and available courses for your devices and software platforms. If you need training tailored to your specific devices, workflows, or user groups, contact us to discuss a custom programme.