Technical Support & Maintenance Services Across Bangladesh
Certified Engineers. Nationwide Coverage. SLA-Backed Response.
30+ Engineers
Certified Across Brands
SLA-Backed Response
Same-Day to 4 Hours
9 Branches
Nationwide Coverage
Genuine Parts
Manufacturer Authorised
Keeping Your Print Environment Running at Peak Performance
When a printer or MFP goes down in a busy office, bank branch, or factory, the impact is immediate — queues at devices, frustrated users, delayed document processing, and lost productivity. Smart Printing Solutions' technical support and maintenance services exist to prevent those moments from happening — and to resolve them rapidly and decisively when they do.
We operate the most comprehensive printer maintenance network in Bangladesh — with manufacturer-certified engineers based in all 9 branch offices and a central technical team providing specialist escalation for complex issues. Whether you require an Annual Maintenance Contract (AMC) for predictable, comprehensive coverage, a reactive break-fix arrangement for ad hoc support, or a scheduled preventive maintenance programme, we have the service model and engineering capability to keep your print environment performing.
Annual Maintenance Contracts
Scheduled Preventive Maintenance
Each covered device receives a minimum of two scheduled preventive maintenance visits per year — comprehensive internal cleaning, mechanical inspection, software and firmware check, paper path cleaning, and replacement of wear-and-tear consumable parts approaching end-of-life.
Unlimited Reactive Support Calls
Covered devices are entitled to unlimited engineer call-outs within AMC response time SLAs throughout the contract period. Labour is included — there are no additional charges for the number of reactive calls made within the year.
Genuine Spare Parts
All parts used in AMC-covered repairs are genuine manufacturer spare parts sourced directly through Smart Printing Solutions' authorised supply chain. Genuine parts ensure repairs restore devices to full manufacturer specification and preserve warranty status.
Toner Supply Management
Organisations can elect to include toner supply within their AMC — converting to a cost-per-page model or a fixed monthly toner supply arrangement based on agreed volume levels.
Dedicated Account Management
AMC customers are assigned a dedicated account manager who oversees service delivery, manages escalations, conducts quarterly review calls, and ensures the AMC is performing as agreed throughout the year.
Annual Contract Review
At contract renewal, we conduct a review of fleet performance data — identifying any devices with unusually high repair frequency or increasing cost-per-maintenance — and advise on whether replacement versus continued maintenance is the more economical option.
Preventive Maintenance: Protecting Your Investment
Complete internal and external cleaning (paper dust, toner residue, transport rollers)
Inspection and cleaning of document feeder mechanism
Fuser unit inspection and cleaning
Paper feed and transport roller inspection
Network connectivity test
Print quality test page assessment
Firmware version check and update if required
Review of error log for recurring fault patterns
Replacement of any consumable wear parts nearing end-of-life
Lubrication of mechanical components where specified
Bangladesh's Largest Network of Certified Printer Engineers
Ricoh
Authorised Service Provider certification, covering all IM and Pro series products
HP
HP-certified engineers for DesignJet, LaserJet, and PageWide platforms
Zebra
Zebra Authorised Service Provider, covering the full ZT, ZD, and ZQ range
Canon
Canon-certified engineers for the imageRUNNER ADVANCE series
Duplo
Trained and authorised for Duplo digital duplicators and finishing systems
Engineering Team Size: 30+ certified engineers across all 9 Bangladesh branches
Nationwide Coverage from 9 Branches
Dhaka HQ (Gulshan-1)
Dhaka metropolitan area, Narayanganj
Gazipur Branch
Gazipur, Tongi, industrial zones
Savar Branch
Savar, Ashulia, EPZ
Chattagram Branch
Chattagram city, Chattagram EPZ, port zone
Cumilla Branch
Cumilla, Comilla EPZ
Bogura Branch
Bogura, Rajshahi division (north)
Jashore Branch
Jashore, Khulna, southwestern region
Rangpur Branch
Rangpur, northern region
Rajshahi Branch
Rajshahi, western region
Service Level Agreements
| Severity | Description | Standard | Priority | Critical |
|---|---|---|---|---|
| Critical | Device completely inoperative | Same business day | 4 hours | 2 hours |
| High | Key features unavailable | Next business day | Same business day | 4 hours |
| Medium | Minor faults | 48 hours | 24 hours | Same business day |
| Low | Cosmetic or non-urgent | 5 business days | 3 business days | Next business day |
Response times measured from receipt of service request during business hours (08:00–18:00, Sunday–Thursday). After-hours emergency support available for Critical AMC tier customers.
Request a Service Quote
Tell us your device models, quantities, and location, and Smart Printing Solutions will prepare a detailed AMC or service proposal within 24 hours.