Nationwide Service Support for Multinational Bank
93%
Downtime Reduction
A multinational bank with 65 branches across Bangladesh was experiencing inconsistent printer maintenance. Different vendors serviced different branches with no centralized SLA. Average printer downtime was 48 hours — severely impacting branch operations.
SPSL took over nationwide printer maintenance with a centralized service desk, 15 dedicated field engineers, and guaranteed 4-hour response SLA. We deployed remote monitoring on all devices for proactive maintenance.
Average printer downtime reduced from 48 hours to 3.5 hours. First-time fix rate reached 92%. The bank consolidated to a single vendor, reducing administrative overhead by 80%.
How SPSL provided nationwide printer maintenance for a multinational bank's 65 branches, reducing downtime by 93%.
The Challenge
65 branches with inconsistent maintenance, 48-hour average downtime, no centralized SLA.
Our Solution
Nationwide service desk, 15 field engineers, 4-hour SLA, remote monitoring for proactive maintenance.
The Results
93% downtime reduction (3.5 hours avg), 92% first-time fix rate, 80% less admin overhead.
Multinational Bank
Banking & Financial Services · 65 Branches Nationwide, Bangladesh
This case study documents how Smart Printing Solutions Ltd. partnered with Multinational Bank to deliver tailored printing technology solutions that addressed specific operational challenges and delivered measurable outcomes.
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